Exceptional Customer Service
Date and Time
Tuesday Sep 29, 2015
1:00 PM - 5:00 PM CDT
Tuesday, September 29, 2015
1 pm to 5 pm
Location
Bulverde Spring Branch Library
131 Bulverde Crossing
Bulverde, TX 78163
Fees/Admission
$89 a person
$79 BSB Chamber members
Website
Contact Information
Sid Hurlbert (830) 285-1314
Send Email
Description
Want your employees to give Exceptional Customer Service?
Customer service is a powerful marketing tool! How good is yours?
Join us as Sidney C. Hurlbert teaches the art of “What to Say & How to Say It” in any situation using his 5 “STEPS” method!
How your employees answer the phone and greet customers face-to-face, decides how successful your organization is going to be!
If you want to keep the customers you have now, find new ones, and keep them too, then this is a presentation you will not want to miss!
Seminar date: Tuesday, September 29, 2015
RSVP by: Monday, September, 28, 2015
Location: Bulverde/ Spring Branch Library, 131 Bulverde Crossing, Bulverde, TX 78163
Times: 1:00pm-5:00pm
Admission: $89.00 per person (Chamber members $79.00 per person)
Call Sid at 830-285-1314!
85% of our success in life comes from our “people skills”...our ability to deal with others!
Sid teaches the art of “What to Say & How to Say It” in any situation using his 5 “STEPS” method!
Learn the power of your smile, tone of voice, facial expression, posture, and “start putting into people what you want back”!
Whether you have an Ivy League degree or a GED, a high or low social standing, it doesn’t matter. His 5 “STEPS” method works for everyone no matter what their size, shape, color or ethnic background! Young or old, it doesn’t matter!
Some of the things you will learn in Sid’s workshop:
- The surprising secrets to giving great customer service!
- How to “choose” a better attitude every day and show it!
- Ways to deal with inappropriate behavior!
- Telephone skills that really make a difference!
- The secret to defusing upset customers and even stressed co-workers!
- Listening skills (huh?)
- The signals you are sending, how they impact your life, and how to take control of them!
- How perceptions can make or break you and what you can do about them!
- How “habits” can hold you back from success and what you can do about it!
- Cultivate empathy and see the difference it makes!
- The benefits of commending!
- Why customers quit and how to prevent it!
- How to have fun & be happier every day (and show it)!
So who is this guy?
Sid gave his first presentation on February 8th, 1970! He combines his powerful message, humor, and insight with an entertaining twist, creating a dynamic learning experience that transforms the way people relate to themselves and others! Sid is a published author, and humorist! He has books, DVD’s, and CD’s available.
Sid will show you how to Smile, Laugh, and Have Fun
with customers, fellow employees, and even those you live with!
Call Sid…You’ll be glad you did! 830-285-1314
Sidney C. Hurlbert www.callsid.com e-mail: seminars@sidneychurlbert.com
